I found the Portland store's help to not be real helpful, so I switched to the Eugene store. Super people there, I doubt any one would have any complaints there. The 5 star rating is for Eugene, not Portland.

been here many times and sadly poor service, rude workers, and lack of care and concern are the norm so basically if I need anything there it is get there early and know exactly what I want, find it, buy it and get out. Nature of the beast - they are about the only place to get the stuff they do and they aren't going to change anytime soon - been this way for 20+ years. Its here or take your chances online or from Tandy which is hit and miss and sadly not much better - must be a leather thing.

This is a great store--wide range of products and tools, and the staff know their stuff. My family loves to go there, and we always get ideas for new projects, get what we need, and head home to start making gifts for others or for ourselves. Never had a bad experience here, and we've been going back for years.

I needed some leather for a car project. My upholstery guy suggested I go here and shop for what I wanted. The guy was pretty unresponsive to my wanderings, and when I finally got his attention, it was as if he was annoyed with me because I wasn't asking him the right questions. I was completely new to this, and he kinda barked at me like I was stupid for not knowing how leather is measured, rolled, sold, etc... It takes a lot to get me annoyed, but this guy has NO customer service skills, in my opinion. I did not buy anything there!

The salesperson was very helpful and made sure I found just what I needed at the best price. They have an amazing selection of leather.

I was in Oregon Leather yesterday to purchase several elk hides. When I started to pull out a roll of hides from the lower shelf, I was told in a very strong voice to "Leave that alone!" I was told in a voice somewhat like scolding a dog that the 4 hides above were the same and that rolling up the others was a "pain in the a**" I left the business to trade elsewhere. I will not be back and would strongly suggest you do the same.Very poor customer service.

I went to Oregon Leather yesterday to purchase leather scraps and several Elk hides. I was going to pull out the roll of 10 elk hides from the bottom shelf and was told in a scolding voice to " Leave those alone!". I was told that the 4 hides above them were the same and that rolling the others up was a "pain in the a**". I returned the scrap to the barrel and left without the elk hide purchase. I have not been spoken to in that tone of voice since I was 5 years old. I can not believe that was considered customer service. I have traded with Oregon Leather for several years, and will now find a new source of leather. I would strongly suggest anyone else doing the same.