The pros: Friendly staff greets you when you walk in the door. You're escorted to comfy couches with plenty of pillows. The water in your foot bath is kept nice and warm. The massage is relaxing. Tea and cookies are availabe (for a charge).Cons: They have several fans running all at the same time, which is so loud you can't hear even hear the supposedly-relaxing music being played. The couches are on high platforms which require a step-stool, then the client must hike themselves the rest of the way up. Difficult, if not impossible, for the old, obese, injured or disabled (ironic, since these folks would benefit from foot massage). The platforms are scratched and worn. No aromatherapy was offered to me, so it was plain warm water. The worst: you are told to tip. They tell you to tip on their website, and they tell you again as you're paying. Doesn't matter if you think the service warranted it. Very tacky.