Always on time and great with communications. Quality Service performed by dedicated professionals

James River has been maintaining my units now for 5 years. Their service technicians are always pleasant to work with. Mike performed the annual maintenance this year and was prompt, professional, and thorough. I can always trust this company to keep the units running!

Our technician, Brad, was on time, courteous, and professional. Excellent service as always from James River Air!

called before arriving. considerate. professional.

Donald did an excellent job in his service appointment at our house today. He was very thorough and identified a few issues that he subsequently resolved. He was professional, polite and explained in detail the different systems he was checking and problems he found. I think we had excellent service from Donald today.

Arrived right on time. Performed work in professional manner and explained thoroughly the work done. Great Job!

Michael arrived as planned and immediately began the job of inspecting and conducting PM of HVAC components. He answered all my questions to my satisfaction and completed his activities in a professional and experienced manner.

Very professional. The technician was very knowledgeable and performed the service promptly and satisfactorily. Will highly recommend without any reservation

Excellent technical service done right the first time with the technicians as in today, Nov 6, 2020.

Mike was on time, clean, informative, polite . . . and likes our 4 dogs! I have and will continue to recommend James River AC.

Another great maintenance checkup by Mike from JRAC! He was prompt and courteous as always, let me know my system needed a new part and explained why, then did the work before leaving. Very pleased with service and would use again.

James River always gives us great service, very prompt, friendly and professional. Today was no exception. Mike Jones, the Service Technician that came today, was awesome. He checked out the system, located the issue and got our problem solved quickly and efficiently. I’m glad Mike was working today (it’s his Saturday, too), and he’s always very personable and gives us helpful advice. It’s something we value with James River, and Mike and people like him are why we stay as customers of JR.
Thanks for letting us let you know.
Greg Felton

Mike Jones from James River Air Conditioning Co. is prompt, communicative, professional, honest, personable & knows heating & air conditioning systems! I could not ask for more from a paid service provider!

Thanks Mike & JRACC

The technicians misdiagnosed my AC unit and had a unpleasant and unprofessional attitude. After an unsuccessful attempted repair, I was told that on the first visit the actual problem was not fully and clearly identified. This required another visit and another cost.

Delightful service today. Prompt. Courteous. Kept me informed. And most importantly, respected my property and treated it as if it was theirs.

We had our heating system checked out this morning by Mike Jones. He was very prompt, courteous, efficient and put on shoe coverings to protect our flooring - which my wife appreciated very much. Thank you Mike. John A. Szeker, 3412 Fitchetts Lane, Glen Allen, VA 23060

Great maintenance check-up today by Mike Jones from James River Air. Very thorough and friendly.

Very professional and great service.

We came back from a day trip to a house that was 82F and climbing. We called James River Air and they sent Gus Damalas. He arrived very promptly and quickly diagnosed the problem. He was clean, well dressed and articulate. Gus advised us of our potential remedies and estimated time to repair or replace. He is a good representative of the company and I would recommend him and JRAC to anyone who needs A/C diagnosis.

My central air conditioning system needed replacement and I went to the premier Company in this industry in the Richmond Va market. James River's reputation is undisputed and they come highly recommended. I was extremely fortunate to have Doug Mills and his competent assistant LJ as my Installation Technicians. Both worked well as a team. Doug needs to be highly praised both for his outstanding customer service skills along with his superior technical expertise. I thought he excelled in both areas. He was always very courteous and professional and never ignored or rushed me at any time during the Install process to address any of my open concerns, questions or comments. Doug was so proactive that while asking some of my questions, he immediately got the ball rolling and was in the process of taking care of and finishing up with my open ended issues. Doug offered many suggestions and advice and provided fantastic training. Could not have been more pleased with service!!!.