I witnessed them take in a vehicle for service, promise it would be done by 2:00pm, only to get a vehicle back after service dept closes at night, since they mukked up on getting the right part, washed it half-way w/o respecting the owners time expectations and they also took unnecessary time doing a full inspection, when the job takes most of the day again wasting owners time. Poor communication on their part, despite clear request by customer. Bad Service.