The work we received was so poor, the heat pump technician that came to certify and start up my heat pump thought I did the work myself! This company charges hourly, and the feeling I got by the service I was provided was that they drag out their time. The job in total took 7 and a half hours. From 7:30am to 3:00pm, just to run a line through the attic to a disconnect box and to the heat pump. From 7:30 to about 8:45, the electrician spent the entire time deciding how to get the new line from the garage to the opposite side of the house. I own a two story split foyer house, where the bottom story is a basement (no crawl space). The house has no ducts (which is why we needed a heat pump) and because of this there is no access between stories. That leaves the attic as the only option to run lines. It took over an hour for a certified Journeyman to come to this conclusion, which I was responsible to pay for. After realizing that he needed to go through the attic, the journeyman had to get an apprentice to help run conduit up to the attic. This is when the electrician left from 9:00 until 10:30! An hour an a half just to get help! When asked what took so long, he stated he had to get supplies. I'm still not able to comprehend that response, since they drive a van and the only supplies used were cable, conduit, and this flexible material to transition from the inside of the attic to the conduit outside of the house. They knew they were wiring a heat pump outside, so they had to already have this material in the first place. From 10:30am, to 12:00pm the apprentice was here, and per the electrician, the apprentice is only supposed to be around for the part of the job that requires 2 people. This was described by the electrician as getting the cable up into the attic. It took them an hour and a half, which I was being charged hourly for 2 people (the apprentice is $10 less per hour) to run cable up the side of a house into the attic. The best part is that my invoice reflected 2.5 hours of apprentice time, to which my dispute was ignored. Let that last part be a testimonial to their legitimacy. From 12:00pm to 2:00pm was the electrician getting the cable from the attic to the other side of the house, down the wall, and connected to a disconnect box (the disconnect box and all supplies related to it were provided by me through my heat pump kit). In the process of getting the cable down the wall to the disconnect box, the electrician used a gutter that I had installed to secure the lines for the heat pump's indoor unit. They were not intended to house electrical that is enclosed in conduit and thus is perfectly fine to be exposed. The electrician installed the cable through the gutter. When confronted, the electrician said it was fine and that when I went to close the gutter at the top, I should just cut a notch out for the conduit. The only problem with that is, if I cut a notch out for the conduit, I can't seal the gutter, which means moisture will get into the heat pump which is not good (which is why you are supposed to seal the gutter in the first place). From 2:00pm to 3:00pm was spent wiring the heat pump from the disconnect box. In my mind, it took too long to run a small cord from the disconnect box to the heat pump, but the worst part is that the electrician didn't use the strain relief when wiring the heat pump OR the indoor unit. That is such a simple thing to do, that I can't think of any other reason besides laziness or inexperience as to why they wouldn't use the strain relief. The next day the heat pump technician comes by to certify the job and turn the heat pump on. The very first thing he asks when he looks at the outdoor unit was if I ran the wires myself, because the cable was using the gutter intended for the heat pump internal piping. He told me that he could turn the unit on, but when I went to get a mechanical permit for the heat pump, they would not pass it because I wouldn't be able to seal the gutt

Code Electric is great. Friendly people, great prices and my job was completed in a timely manner. I would highly recommend Code Electric to anyone needing an electrician.~Salem Resident