I am a game club member and have been with them for quite a while buying their games. Currently I am dissatisfied due to their games locking up after really getting into them. Their customer support is a joke. You contact them and they want to play tag by sending you to someone else each time they want you to try something for a fix, and you must then explain your grief over and over. A big waste of time at your expense. They already have your money why should they give a rip.

I find it odd that people have had problems with customer service. I have been a loyal customer of Big Fish Games for 3 years, and have found their site, and especially their customer service, to be the best available. In my experience, with any problem I have had with a game, etc., they WILL make it right.

They just lowered the price of all my games. Their forums are a good community and their email support is fast and friendly.

Fun games

They sent me a free plush fish just for being a customer!

Great games and their telephone customer support is very responsive!

Games are great, but phone customer service is the worst. It either rings and rings and rings or it is busy. I cannot even send them an email because you can only do so within the site WHICH I cannot get access to. Blah!!! =/

I purchased one game on CD in October 2008. In November 2008, Big Fish Games began charging my credit card for a monthly game membership. They will not take my calls or reply to my questions posted via their website help feature. Do NOT purchase games from this company as they are fraudulant in their financial practices.

Yes, they have good games but their service is deplorable.Their support function is one that doesn't want to know and fees are deducted without authorization. On top of that a CD was returned because it was not correctly formatted. No replacement and no follow up...just great....Don't do business with this company, there are plenty of others which are much better