Stacie is Incompetent, Unprofessional and Unresponsive.

Short version: Never responded to emails. Kept telling me "two more weeks" for MONTHS! Was hesitant to even review the tax forms with me before I signed them, and now I know why. She had NO clue what she was talking about, couldn't answer simple tax questions and ended up not inputting the correct form I sent!

Long Version: I had my (very simple) taxes done here. Brought them in months ahead of the the tax deadline. Was told it would take approx. 2 weeks once I had gathered all the necessary paper work. After emailing everything over I asked for verification that she received everything she needed

No response

Several weeks go by, I call and get apologies up and down, "it will take two more weeks." That goes by, in the mean time I get a corrected form from the bank, I send that in asking for confirmation she has received it and will incorporate this update and again, nothing.

Radio silence

Another week goes by, call again. "So sorry, it's just so busy. Need another week." Ok, I get it. Still have several weeks to tax day. 1 1/2 week later.

Nothing

Call again. "Just so busy" need another week. At this point it's getting close to the deadline. Call again! Still not ready!

Finally, TWO DAYS BEFORE TAX DEADLINE taxes are finally done

Too bad they weren't done right!
That form I sent her - didn't incorporate it. Did she get it? Yup. Just "lost it"

I asked to review the completed taxes and asked multiple times if this form was incorporated I just got blank stares. She told me she was doing me a favor by reviewing these! She didn't have time for these questions!
WHAT? You can't walk me through this to make sure my taxes were done right, which they were NOT. Nope. That's additional. You just want me to sign it without double checking anything? I see why. You don't want to be called out on your shoddy work

To be fair they reimbursed my filing fee. So I guess I got what I paid for - Nothing