The springs of the sofa I bought fell out of the sofa in four years. I also never received a pillow I paid for. In trying to get the springs fixed I was met with terribly rude customer service. After all of that I decided not to continue business with them. They went ahead and put my atm card through without any authorization. I never received an merchandise or service. This was in early Feb. They are refusing to refund my money it is now May 1st.. I am in the process of fighting them on this issue. In my opinion they have committed fraud by taking my money without authorization, while never having provided merchandise or any service. I would never ever do business with this merchant again. It is now May 1st. I give this a below 0 rating.