I just learned about this store, and rushed right over. I have plantar fasciitis, and have become almost crippled with pain. I spent almost 2 hours with Jennifer, who helped measure and size me. She asked questions that they didn't ask at Hawley Lane, about lifestyle, arch, pain points, and more. She had me use the aertrex machine to look at a heat sensitive map of my feet. And she helped me pick out 2 pairs of orthotics and 3 pairs of shoes (and some new socks) to help me. I'm going back with my friends who have problem feet. This woman was more thorough than a doctor, and helped fit me just right.