I ATTENDED A PARTY AT PUMP IT UP AS A GUEST FOR MY SONS CLASSMATE. MY CHILD JUST LOVED THE PLACE SO I WAS SPEAKING WITH THE MANAGER ABOUT BOOKING A PARTY FOR MY CHILD. HOWEVER THE PARTY THAT I WAS ATTENDING WAS FROM 5:30 TO 7 DUE TO INCLEMENT WEATHER THE BIRTHDAY BOY DID NOT ARRIVE UNTIL 6:20. THE PARENT TRIED TO RESCHEDULE EARLIER IN THE DAY BECAUSE OF WEATHER, THE MANAGER DID NOT BUDGE. SO THE PARTY WENT ON FOR 30 MINUTES AND WE WERE TOLD IN VERY UNPROFESSIONAL MANNER THAT THE PARTY WAS OVER AND TO LEAVE THE FACILITY IMMEDIATELY. THE LOOK ON THAT LITTLE BOYS FACE WAS DEVASTATING. I DONT UNDERSTAND WHY THEY COULD NOT GIVE THIS PARTY A LITTLE MORE TIME, THERE WAS ABSOLUTELY NO ONE IN THE FACILITY OTHER THAN THE 8 KIDS AND A FEW PARENTS. THE FACILTIY DID NOT CLOSE TILL 9. WE WERE THROWN OUT AT 10 MINUTES TO 7.



I UNDERSTAND IF THERE WERE SOMEONE WAITING TO USE THE ROOM AND THAT THE PLACE WAS PACKED BUT IT WAS EMPTY AND THE MANAGER DISPLAYED THE WORST CUSTOMER SERVICE SKILLS I HAVE EVER EXPERIENCED. MY CHILD WILL NOT HAVE A PARTY AT THIS ESTABLISHMENT, WE WILL USE FAMILY PLACE TO PLAY WHICH IS RIGHT AROUND THE CORNER IT CANNOT POSSIBLY BE WORST THAN THIS PLACE.