Very Rude Manager, she berates employees, no one is friendly, they messed up my glasses had to go to the corporate office and those ended up being better. Will never go back to Watertown location.

I stopped going there years ago because of rude employees at the desk. I sent my sons there in January, 2015, in a pinch. My sons told me that they are still unfriendly. Today, I called with a question. I felt like I was a bother and that they didn't have time for my simple question! I WILL never go there again!

I went to Empire Visionworks on May 20th 2015-and placed an order for glasses after my eye exam-!!-The glasses took awhile to get made-!!--When I went to pick up My glasses-I found that the PRESCRIPTION WAS WRONG & THE PRESCRIPTION WAS NOT COMPLETE-!!--the Clerk showed NO PROFESSIONALISM IN REGARDS TO THIS ISSUE-!!--

Due to the POOR TREATMENT I RECEIVED I turned in a dispute to My Credit Card Company for all my MONEY BACK-!!--I HAVE NOT BEEN SUCCESSFUL in this endeavor-!!

I WOULD NOT RECOMMEND FOR ANYBODY TO DO BUSINESS WITH THESE PEOPLE-!!--YOU MAY END UP GETTING THE SAME TREATMENT-!!--I AM PREPARED TO REPORT THEM TO THE BBB-CONSUMER AFFAIRS & THE ATTORNEY GENERAL'S OFFICE-!!

Never again. I went here to obtain new lenses for my glasses. I paid $400 for progressive lenses for my aviators and waited a week for them to arrive. The first optometrist gave to me and they worked fine for distance. I didn't try them for reading at that time. I took them home and tried them for reading...fail. I took them back the next day. The second optometrist that served me took a look a them and quickly told me that the lens blanks they ordered were too small and said that he'd order the correct lenses. I waited another week. I returned today, after their call with the expectation that all would be kosher and I'd finally have reading glasses. I went to the counter and they fetched the lenses from their storage bin. i gave them my glasses was told to come back in an hour. I came back early and was summoned to the customer service desk with great expectations. Alas, it was not to be. Once again they'd ordered the wrong size lens. I will likely have to wait a third week until the correct lenses arrive. Never again.