They are friendly people. I ordered some glasses. 2 weeks after I make the order I find out my new lenses were cracked.... so a week and a half later I get a call saying my glasses were ready to come pick up. When he showed the new glasses to me I found out that the frames were not what I ordered. So now I have to wait all over again to get the correct glasses that I ordered. He gave me no idea on how long it would take for the to fill my order. I'm Highly Upset with the service they have provided. I will never be ordering glasses with them again in the future.