I have purchased at least a dozen pairs of eyeglasses through Payless Optical over the last 10 years. I will be picking up a pair (progressive bifocals with scratch coating and a pair of single vision sunglasses that cost me $230) this week. In all those times only once did I have a problem, which they resolved. Yes, it takes 2 weeks, they are not a lab/manufacturer of lens. They basically obtain discontinued frames and send the frames in to Omaha? to have lenses put in, so it takes 2 weeks. They are SIGNIFICANTLY less expensive than other optical goods places in the area. I have saved anywhere from $75 to $300 on a pair of glasses compared to other vendors (Sears, LensCraft, Eyeglass World, etc.) even when they are on sale elsewhere even if I use my insurance or discounts. The selection of frames is not always the best, but I have always found glasses that I liked. I have found them friendly, and always ready to make adjustments to my glasses if needed. The only thing is I wish they took insurance toward it but they don't.