Harrold's Pharmacy
250 Old River Rd, Wilkes Barre, PA 18702
570-550-0894
PHOTOS AND VIDEOS
REVIEWS Write a Review
02/15/18
Provided by YP.comLove this family owned independent pharmacy ... great customer service!!! Everyone there (even Sugar, the Pharmacy doggie) are professional , efficient and respectful!
05/03/17
Provided by DexKnowsIâÂÂve been using HaroldâÂÂs Pharmacy in South Wilkes-Barre, PA for approximately 10 years. I even contacted Bruce from Boise before moving back here in March of 2006. In 2006 he helped me get my medications when I needed them. Even giving me a partial dosage amount until I could come up with the total amount of money due. I have had problems with HaroldâÂÂs in the past when they held my prescriptions until there were enough to make delivery profitable to them, sacrificing my immediate need for a particular prescription for up to a full week. Bruce had informed me personally that he would see to it that it would not happen again and I have to admit it hasnâÂÂt. But today is the straw that broke the camelâÂÂs back. Today, May 2, 2017, was a different story.
I am currently in week 3 of being ramped up on a new medication for neuropathy in my feet which is very painful. Last night I had 1 pill left for this morning but needed to take one also at 2pm at 8:30pm this evening. I called in my Rx last night via the automated phone service for delivery. Delivery of my meds has always been a reason for choosing HaroldâÂÂs Pharmacy and the main reason I have stayed with them; even though I often had to bring a prescription in person all the way down to South Wilkes-Barre.
At 1:58pm I called the Pharmacy and spoke to a PharmacistâÂÂs assistant who told me that my Rx was out for delivery. I told her that I was supposed to take my next pill at 2pm.
At 3:55pm I called the Pharmacy and spoke to a PharmacistâÂÂs assistant again, explained the situation again and was told it was scheduled for delivery today.
At 4:00pm I called the Rx DriverâÂÂs phone (which I had previously saved to my phone) and was told he got off work at 3pm. He said I should call the Pharmacy and ask for Dave in Delivery Dept. I thanked him and apologized for calling him while off work.
At 4:37pm I called and pressed option 6 for Pharmacist assistant, and Bruce (owner) answered. He looked up my information and said it would be delivered today. I explained I was being âÂÂramped upâ on a new medicine and he said he understood after looking at the Rx instructions. Then he told me he would look into it and call me back. I felt safe knowing Bruce was handling it personally.
At 5:00pm I called the Pharmacy and spoke to a PharmacistâÂÂs assistant who informed me that Bruce had left the building for the day.
At 5:05pm I called and left Bruce a message thanking him for not calling me back before leaving for the day and that was very professional (sarcastically).
At 5:59pm I called and talked to a PharmacistâÂÂs assistant again expressing my concerns. I asked if she would call the Rx driver and have him call me on my cell phone so I could be assured he was coming today. She said she would do just that. Now at this time I felt like driving down there personally and picking up my Rx. because they close at 6pm. My feet were in a lot of pain so I lay down on the bed with my phone at my side awaiting the call from the Rx driver to get access to our building. They canâÂÂt enter otherwise. I drifted off into sleep and awoke suddenly at 6pm. I immediately called the Pharmacy hoping to reach someone. Someone picked up the phone and I asked âÂÂYou are about to close arenâÂÂt you?â and the man answered âÂÂYes.â I explained the situation again and he went back to check the Delivery Dept. to see if the Rx was there. He came back on the phone within a minute and told me that it was still out for ...
OVER 50 YEARS OF SERVICE
- General Info
- Welcome to Harrold's Pharmacy, where we take pride in our unique, personal approach to make your needs our priority. You can count on Harrold's Pharmacy to provide you with the highest level of quality and customer service, whether you need DME equipment and supplies, custom medication, IV therapy, home delivery or any pharmacy services. We have been in business for over 67 years, making families, like yours, our number one priority. Stop in today for our service, which aims to improve your health, and well-being.
- Hours
- Regular Hours
Mon - Fri: Sat: Sun Closed - Social Links
- Categories
- Medical Equipment & Supplies, Breastfeeding Supplies & Information, Diabetic Equipment & Supplies, Health & Fitness Program Consultants, Health & Wellness Products, Health Clubs, Home Health Care Equipment & Supplies, Pharmacies, Physical Fitness Consultants & Trainers
- Services/Products
- ImmunizationsPrescription Transfer ServicesEmployee Health ProgramsCustom Made OrthoticsHernia BeltsHome IV Therapy SuppliesCrutchesCushionsAcne MedicationsAntibioticsNeck BracesWeight Loss ProductsMedical UniformsSurgical CorsetsBed WedgesWalkersSurgical TrussesLymphedema ProductsSurgical & Compression StockingsHernia BriefsCompounded PrescriptionsVaporizersOstomy SuppliesLab EquipmentWound Care SuppliesElectronic Muscle StimulatorsUrological SuppliesSports Medicine SuppliesAdaptive ClothingLift Chairs
- Battery Powered ScootersNebulizersBreast PumpsCarpal Tunnel Wrist SupportsLightweight WheelchairsAllergy MedicationsCanesWheelchair Lifts & RampsWheelchairsRespiratory Therapy EquipmentPressure Relief ProductsVitaminsSurgical AppliancesCompression GarmentsCervical PillowsLight Therapy BoxesPhysical Therapy EquipmentBiomagneticsOrthoticsElectrotherapy EquipmentHealth MonitorsNursing SuppliesMobility ScootersMale EnhancementScalesBack BracesSurgical DressingsDiabetic SuppliesGrab BarsRehabilitation Equipment
- Payment Options
- Location
- In South Wilkes Barre, behind Meyer's High School, where the Old River Rd Bakery was.
- Languages
- English, Spanish
- Other Link