We purchased tickets for 8 last weekend for a tour that was to take place at 1pm, meeting in Faneuil Hall. After we purchased the tickets and were trying to find Faneuil Hall, we tried contacting them by phone numerous times and there was no answer. We left several messages indicating that we were lost and were afraid we were going to miss the tour because we didn't know where to go. We arrived approximately 15 minutes after the tour started and no one was there. We tried to find an office and the security people at Faneuil Hall told us that Boston By Foot doesn't have an office. Apparently they don't answer the phone either. Two days later a rep from their company informed me that they would be refunding our $ since they hadn't answered the phone or responded to our many messages, and there has been no refund. Now she tells me that the director stated that "they fulfilled their end of the bargain" by being present at the statue in Faneuil Hall at the designated time, so there will be no refund. How obnoxious, and really bad for business. Save your money and take your tour with one of the more reputable and reliable companies.