Secretary is excellent and good natured. Bill Raboin did my roof but I experienced leakage and went to his office to let him know. He refused to come out to see what was wrong. I had to get someone to do a temporary fix until I could have it done properly. The owner comes off a bit arrogant and it seemed that his demeanor was alot nicer before job was done and he was paid. After that, he made me feel as if I was bothering him with my complaint of leak. I would NOT recommend Raboin to anyone. I am only one customer but this is my opinion.